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Follow up on customer complaints received through MCI and submit periodic reports.
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Ensure all company locations respond effectively and within the specified time.
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Close complaints in the CRM system after resolving them with concerned parties.
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Provide the company with immediate updates regarding MCI regulations.
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Ensure implementation of MCI regulations and updated laws across all company locations through periodic visits coordinated with head office management.
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Represent the company before MCI and provide required assistance, explanations, and instructions.
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Coordinate with Legal Affairs by submitting all complaint-related documents without interfering in legal procedures such as investigations or court representation.
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Submit analytical reports on MCI customer complaints to management.
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Submit product recall announcements when required.
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Prepare and submit monthly achievement percentage reports related to MCI summons.
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Provide concerned departments with required customer complaint statements through MCI e-services within the specified timeframe.
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Submit escalation and communication reports to concerned authorities and branches via email.
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Train and guide Complaints Coordinators.